FAQ

1. What is The Fifth Season serum?

The Fifth Season is a science-backed anti-aging serum formulated to restore hydration, reduce the appearance of fine lines, even out skin tone, and revive your skin’s natural glow. Each ingredient — from Hyaluronic Acid to Vitamin C, Collagen, Snail Extract, and Caviar Extract — works in harmony to deliver visible results, naturally.

2. How do I use the serum?

Apply 1–2 pumps of the serum to clean, dry skin in the morning and/or evening. Gently massage into your face and neck in upward, circular motions.
For best results:
• Use daily, consistently
• Apply before moisturisers and oils
• Follow with SPF in the morning

3. Is it suitable for sensitive skin?

Yes. The Fifth Season serum is formulated to be gentle and non-irritating, even for sensitive skin. It’s free from parabens, sulfates, and artificial fragrances.
Tip: Always do a patch test before full application if you have particularly reactive or allergy-prone skin.

4. When will I start seeing results?

Results may vary, but many users report:
• Improved hydration within 3–5 days
• Brighter, smoother skin after 2 weeks
• Visible reduction in fine lines and pigmentation in 3–4 weeks with consistent use

Real change happens over time — we recommend using it daily for at least 30 days to truly see the transformation.

5. Can I use it with other skincare products?

Absolutely. The Fifth Season is designed to work seamlessly with your existing routine.
Apply it after cleansing and before heavier creams, facial oils, or SPF. Avoid using it with highly active acids or exfoliants in the same step to prevent overstimulation.

6. Where do you ship to?

We currently ship New Zealand-wide from our local fulfillment centre. Your order is trackable, and you’ll receive updates via email every step of the way.

7. When will my order ship?

We’re currently in pre-order mode. That means you’re securing your bottle before our official launch — and at the best possible price.
Once the pre-sale closes and stock arrives, orders will be packed and shipped within 3–4 business days.

You’ll receive an email notification with your tracking number as soon as your parcel is on the way.

8. What if I don’t see results?

We believe in results you can feel and see.
If you use the serum daily for 30 days and don’t notice any visible improvements, we’ll give you a 100% refund — no hoops, no hassle.

Your satisfaction and confidence mean everything to us.

9. How can I contact you?

We're here to help with any questions, feedback, or skin concerns.
Just email us at:
📧 hello@thefifthseason.co.nz
We typically respond within 24 hours (Monday to Friday).

10. What does “The Fifth Season” mean?

We’re told there are only four seasons in a year — but what if there was one more?

The Fifth Season is the season you choose.
It’s the moment you decide to rewrite your story.
To stop letting time define you, and start defining yourself.

It’s not about chasing youth.
It’s about choosing you — your confidence, your glow, your power — on your own terms.

This brand is a reminder that beauty isn’t something you lose with age. It’s something you reclaim, evolve, and wear proudly.

Welcome to The Fifth Season — your time starts now.