Policy

The Fifth Season – Store Policies


Shipping Policy

 

At The Fifth Season, we are dedicated to delivering your skincare essentials as efficiently and reliably as possible. We offer complimentary standard shipping New Zealand-wide, with no minimum spend required.

 

 

Order Processing:

Orders are generally processed within 1–2 business days. Once your order is fulfilled, a confirmation email with tracking details will be sent to you.

Estimated Delivery Timeframes:


  • Urban areas: 2–4 business days
  • Rural areas: 3–6 business days



Please note: These timeframes are indicative and are but not limited to, due to seasonal promotional sales. Delivery times may vary depending on factors such as courier delays, public holidays, and particularly during presales, pre-orders, product launches, or peak periods.

We appreciate your patience and understanding in these instances. Should your delivery exceed a reasonable time frame, please don’t hesitate to contact us.


Returns & Refund Policy

Due to the personal-use nature of our skincare products, we are unable to accept returns or exchanges on opened or used items unless the product is deemed defective, damaged, or incorrect upon arrival.

 

 

If you experience any issues with your order, please notify us within 7 calendar days of receiving your shipment. We will assess your situation and provide either:


  • A replacement product
  • A full refund to your original payment method



To request a return or refund, please us the contact us form on the menu bar or simply email theefifthseason@gmail.com with:


  • Your full name
  • Order number
  • Description of the issue
  • Supporting photographs, if applicable



Refunds are processed after the issue is validated and typically appear within 5–7 business days, depending on your payment provider.


Payment Options

We offer a range of secure payment options to suit your preference:

 

 


  • Visa, Mastercard, American Express
  • Apple Pay, Google Pay
  • Afterpay – Buy now and pay later in four interest-free instalments across six weeks. First payment is made at checkout, with the remaining three automatically deducted every two weeks.

Your transaction is processed through trusted, SLL encrypted systems to ensure the highest level of payment security.


Privacy Policy

Your privacy matters to us. The Fifth Season is fully compliant with the New Zealand Privacy Act 2020, and we are committed to protecting any personal information collected throughout your shopping experience.

We collect only the data necessary to:


  • Fulfill your order
  • Provide effective customer service
  • Improve your experience on our website
  • Offer updates on promotions or product releases (if subscribed)

Your information is stored securely and will never be sold or shared with third parties, except as required to process orders (e.g., shipping providers) or as mandated by law.



Customer Support

We pride ourselves on providing responsive and respectful support to all our customers. If you need assistance with an order, product, or general inquiry, our team is here to help.

 


  • Email: theefifthseason@gmail.com
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM NZT
  • Response Time: Within 1 business day

We’re here to make sure your experience with The Fifth Season is seamless from checkout to skincare transformation.